Customer Pledge

When you choose Trade Windows, you can rest assured that you are dealing with a company you can trust to supply quality PVCu replacement windows, doors and conservatories at competitive prices, backed by the highest possible standards of service.

Over the years we have established a reputation for our commitment to customer care and are one of the most customer focused organisations you’ll find in the industry.

We work hard to make sure that every customer receives the best possible service – starting with their initial enquiry and visit to the showroom, through to the survey, the installation itself and after-sales service.

We only employ salaried sales staff and don’t pay commission – which means no high-pressure sales techniques. We never ask for a deposit and only ask for payment when an installation has been completed to your satisfaction.

Trade Windows (Derby) Ltd is the first installer of replacement windows, doors and conservatories in Derby to be officially approved by Derby City Council Trading Standards via its ‘Buy with Confidence’ scheme.