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Trade Windows (Derby) Ltd has become the first installer of replacement windows, doors and conservatories in Derby to be officially approved by Derby City Council Trading Standards via its ‘Buy with Confidence’ scheme.

The company, which has been manufacturing and installing PVCu windows, doors and conservatories for almost 20 years, has become the first in its industry to be granted membership to the new Trading Standards initiative, which was launched on 3 October.

The Buy with Confidence scheme forms part of a nationally recognised Trading Standards initiative, which aims to establish high standards of trading and provide local consumers with a reliable source of trustworthy local businesses vetted and approved by Trading Standards.

Ian Johnson, Senior Trading Standards officer from Derby Trading Standards commented:

“Membership of the ‘Buy with Confidence’ scheme is not granted lightly. Each applicant will have its complaints history reviewed and will receive a visit from Trading Standards.

“Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law.

“We were highly encouraged by the positive reaction from Trade Windows’ customers when conducting our audit phase of the approval process. The general consensus was that Trade Windows has a real ‘above and beyond’ attitude, which makes it an ideal company to join our ‘Buy with Confidence’ scheme,” added Ian.

In order to become a Buy With Confidence member, a business must pass a set of tailored background checks. Only if all the scheme requirements are met will a business be granted membership and their conduct will continue to be monitored thereafter.

Consumers who buy from a Buy with Confidence member have the peace of mind that they are dealing with a reliable and trustworthy local business that has been approved by Trading Standards and operates in a legal, honest and fair way.

John Brocklehurst, managing director at Trade Windows, added:

“Trade Windows has always had its customers at the heart of its business and over the years has won numerous local and national awards for customer excellence.

“I am not surprised that we are the first company in the replacement door and window industry in Derby to be accredited by Trading Standards via this scheme.

“We will continue to offer out customers the highest levels of service, so they can continue to ‘buy with confidence’,” added John.

An up-to-date list of members businesses, can be found by visiting the Buy with Confidence website at